Refund and Returns Policy

1. General Policy

At vesperfinds, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms outlined below.

2. Eligibility for Returns

2.1. Time Frame

Return requests must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

To be eligible for a return, the product must be:

• Unused and in its original condition
• Unaltered, with all original tags, packaging, and accessories included
• Free from damage, stains, or signs of wear

2.3. Non‑Returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products
• Final‑sale or clearance merchandise clearly marked as such
• Gift cards and digital download codes

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (206) 436-6481. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

3.3. Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing insurance, as we cannot guarantee receipt of returned items.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original method is unavailable, we may offer store credit at our discretion.

4.2. Processing Time

Refunds are processed within 7 business days after we receive and inspect the returned item. You will receive a confirmation email once the refund has been completed.

4.3. Partial Refunds

Partial refunds may be granted for items that are returned in a condition that does not meet the eligibility criteria, or for shipping charges when the return is not due to our error.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund, including any applicable shipping costs.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues promptly.
• Follow the return instructions and include the RA number on the package.
• Use a reliable shipping method with tracking for returns.

7. Legal Disclaimer

These policies do not affect any statutory rights you may have under applicable consumer protection laws. vesperfinds reserves the right to amend this Refund and Returns Policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised policy.

8. Contact Information

If you have any questions regarding this policy, please reach out to us:

Email: [email protected]
Phone: +1 (206) 436-6481
Address: 6780 Northeast Park Drive, Seattle, Washington 98119, United States